Shipping Policy
GRAHAM & POTT ships within the United Kingdom (excluding Channel Islands), to Europe (see list of countries*), United States of America, Canada, Asia, Australia and the Middle East (see list of countries*).
United Kingdom
UK Standard Delivery (2 – 5 business days) – £5
UK Express Delivery (1 – 2 business days) – £10
For UK orders over £150
UK Standard Delivery (3 – 5 business days) – Free Delivery
Europe
Europe Standard Delivery (5 – 7 business days) – £35
For Europe orders over £500
Europe Standard Delivery (5 – 7 business days) – Free Delivery
United States of America
Standard International Delivery (5 – 14 business days) – £35
Express International Delivery (3 – 11 business days) – £65
For US orders over £500
Standard International Delivery (5 – 14 business days) – Free Delivery
Canada
Standard International Delivery (5 – 14 business days) – £75
Express International Delivery (2 – 11 business days) – £100
For Canada orders over £500
Standard International Delivery (5 – 14 business days) – Free Delivery
Asia
Standard International Delivery (5 – 14 business days) – £125
Australia
Standard International Delivery (5 – 14 business days) – £125
Middle East
Standard International Delivery (5 – 14 business days) – £95
South America
Standard International Delivery (5 – 14 business days) – £125
*Countries in Europe we ship to:
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City.
*Countries in Asia we ship to:
Brunei, Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
*Countries in the Middle East we ship to:
Bahrain, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, United Arab Emirates.
*Countries in South America we ship to:
Argentina, Brazil, Chile
FURTHER INFORMATION
Order Processing: All orders are processed from the United Kingdom during normal business hours. GRAHAM & POTT is not open on weekends and United Kingdom Public Holidays. If your order is placed during this period, please allow for additional delivery time. Please ensure your full name, address, telephone number, and email address are entered correctly to avoid any unnecessary delay.
Modifying Orders: Should you need to modify your order, please email luxury@grahamandpott.info within 1 hour of completing Checkout and we will endeavour to accommodate your request. Please note that our Warehousing & Dispatch Team are unable to modify or cancel orders once they have been processed at our warehouse.
Tracking: All orders are dispatched from the United Kingdom via a tracked courier service and will require a signature upon delivery. The designated courier will not leave parcels unattended due the risk of damage or loss. Tracking Information will be received directly from the courier.
Delays: On rare occasions, delays may be experienced due to a large volume of orders being processed. Extended lead times for shipping are imposed by our delivery partners, including and not limited to Royal Mail, DPD, DHL, FedEx, NORSK, Aramex, and UPS.
Dangerous Goods: Please note that Perfumery Products are classified as Dangerous Goods and therefore necessitate additional paperwork and checks for Customs Clearance, which may lead to orders being delayed by Border Control. Should any further information be required, Customs authorities will contact GRAHAM & POTT directly. Customs Clearance may take approximately 48 hours to process.
Customs Tax & Duties: GRAHAM & POTT does not cover Customs Tax, duties, tariffs, VAT, Handling Fees and/or Customs Clearance charges that may be required by the Buyer’s Country of Residence for the importation of goods from the United Kingdom. The Buyer is responsible to clear any charges that may be due, which vary according to the Country of Residence. In the event that customs fees and charges are refused, please be advised that the order will be returned to GRAHAM & POTT and a refund will not be issued.