Shipping Policy

GRAHAM & POTT ships within the United Kingdom (excluding the Channel Islands), to Europe (see list of countries*), the United States of America, Canada, Asia, Australia, the Middle East (see list of countries*) and South America (see list of countries*).

United Kingdom

• UK Standard (2 – 5 business days) – Complimentary

• UK Express (1 – 2 business days) – £10

Europe

• Europe Standard (5 – 7 business days) – £35

Orders above £200

• Europe Standard (5 – 7 business days) – £65

Orders above £500

• Europe Standard (5 – 7 business days) – Complimentary

United States of America 

Orders above £200

• Standard International (5 – 7 business days) – £10

• Express International (3 – 5 business days) – £35

Orders below £200

• Standard International (5 – 7 business days) – £65

Orders above £500

• Standard International (5 – 7 business days) – Complimentary

Canada

Orders above £250

• Standard International (5 – 14 business days) – £50

• Express International (5 – 7 business days) – £75

Orders below £250

• Standard International (5 – 14 business days) – £85

Orders above £500

• Standard International (5 – 14 business days) – Complimentary

Asia

• Standard International (5 – 14 business days) – £125

Australia

• Standard International (5 – 14 business days) – £125

Middle East

• Standard International (5 – 14 business days) – £95

South America

• Standard International (5 – 14 business days) – £125

*Countries in Europe:

Andorra; Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Gibraltar; Greece; Hungary; Ireland; Italy; Jersey; Latvia; Liechtenstein; Lithuania; Luxembourg; Malta; Monaco; Montenegro; Netherlands; Norway; Poland; Portugal; Romania; Serbia; Slovakia; Slovenia; Spain* (excluding Canary Islands, Ceuta and Melilla); Sweden; Switzerland; Vatican City.

*Countries in Asia:

Brunei; Hong Kong SAR; Indonesia; Japan; Malaysia; Philippines; Singapore; South Korea (R.O.K.); Taiwan (R.O.C.); Thailand; Vietnam.

*Countries in the Middle East:

Bahrain; Kuwait; Oman; Qatar; Saudi Arabia; United Arab Emirates.

*Countries in South America:

Argentina; Brazil; Chile.

FURTHER INFORMATION

Order Processing

All orders are processed from the United Kingdom during normal business hours. GRAHAM & POTT is not open on weekends and United Kingdom Public Holidays. If your order is placed during this period, please allow for additional delivery time. Please ensure your full name, address, telephone number and email address are entered correctly to avoid any unnecessary delay.

Order Modification

In the event that you wish to modify your order, please contact luxury@grahamandpott.info within 1 hour of completing checkout and we will endeavour to accommodate your request. Please note that our Warehousing & Logistics Team are unable to modify or cancel orders once they have been processed at our warehouse. 

Tracking

All orders are dispatched from the United Kingdom via a tracked courier service. Tracking Information may be received directly from the courier.

Delays

On rare occasions, delays may be experienced due to the number of orders being processed. Extended lead times for shipping are imposed by our delivery partners, including but not limited to Royal Mail, DPD, DHL, FedEx, NORSK, Aramex and UPS.

Dangerous Goods

Please note Perfumery Products are classified as Dangerous Goods and therefore necessitate additional paperwork and checks for customs clearance, which may lead to orders being delayed by Border Control. Should any further information be required, customs authorities will contact GRAHAM & POTT directly. Customs clearance may take approximately 48 hours to process.

Customs Tax & Duties

GRAHAM & POTT does not cover customs tax, duties, tariffs, VAT, handling fees and/or customs clearance charges that may be required by the Buyer’s Country of Residence for the importation of goods from the United Kingdom. The Buyer is responsible to clear any charges that may be due, which vary depending on the Country of Residence. In the event that customs fees and charges are refused, the order will be returned to GRAHAM & POTT and a refund will not be issued.