Shipping Policy


GRAHAM & POTT ships to the United Kingdom (excluding Channel Islands), to Europe (see list of countries*), to the United States, Canada, Asia, Australia and the Middle East (see list of countries*).

United Kingdom

UK Standard Delivery (3 - 5 working days) - £5

UK Express Delivery (1 - 2 working days) - £10

For UK orders over £150

UK Standard Delivery (3 - 5 working days) - Free Delivery

Europe

Europe Standard Delivery (5 - 7 working days) - £15

For Europe orders over £500

Europe Standard Delivery (5 - 7 working days) - Free Delivery

United States of America 

US Standard International Delivery (3 - 14 working days) - £50

US Express International Delivery (2 - 11 working days) - £75

For US orders over £500

US Standard International Delivery (3 - 14 working days) - Free Delivery

Canada

Standard International Delivery (3 - 14 working days) - £75

Express International Delivery (2 - 11 working days) - £100

For Canada orders over £500

Standard International Delivery (3 - 14 working days) - Free Delivery

Asia

Standard International Delivery (3 - 14 working days) - £125

Australia

Standard International Delivery (3 - 14 working days) - £125

Middle East 

Standard International Delivery (3 - 14 working days) - £75

For Middle East orders over £500

Standard International Delivery (3 - 14 working days) - Free Delivery

 

*Countries in Europe we ship to:

Andorra. Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City.

*Countries in Asia we ship to:

Brunei, Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

*Countries In the Middle East we ship to:

Bahrain, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, United Arab Emirates.

 

FURTHER INFORMATION

Order Processing: All orders are processed from the United Kingdom during normal business hours. GRAHAM & POTT is not open on weekends and United Kingdom Public Holidays. If your order is placed during this period, please allow for additional delivery time. Please ensure your full name, address, telephone number and email address are entered correctly to avoid any unnecessary delay.

Modifying Orders: Should you need to modify your order, please email luxury@grahamandpott.info within 1 hour of completing checkout and we will endeavour to accommodate your request. Please note that our Warehousing & Dispatch Team are unable to modify or cancel orders once they have been processed at our warehouse. 

Tracking: All orders are dispatched from the United Kingdom via a tracked courier service and will require a signature upon delivery. The designated courier will not leave parcels unattended due the risk of damage or loss. Tracking Information will be received directly from the courier.

Delays: On rare occasions, delays may be experienced due to the number of orders being processed. Extended lead times for shipping are imposed by our delivery partners, including and not limited to Royal Mail, DPD, DHL, FedEx, NORSK, Aramex and UPS.

Dangerous Goods: Please note Perfumery Products are classified as Dangerous Goods and therefore necessitate additional paperwork and checks for Customs Clearance, which may lead to orders being delayed by Border Control. Should any further information be required, Customs authorities will contact GRAHAM & POTT directly. Customs Clearance may take approximately 48 hours to process.

Customs Tax & Duties: GRAHAM & POTT does not cover Customs Tax, duties, tariffs, VAT, Handling Fees and/or Customs Clearance charges that may be required by the Buyer’s Country of Residence for the importation of goods from the United Kingdom. The Buyer is responsible to clear any charges that may be due, which vary depending on the Country of Residence. In the event that customs fees and charges are refused, the order will be returned to GRAHAM & POTT and a refund will not be issued.