Shipping Policy

GRAHAM & POTT ships within the United Kingdom (excluding the Channel Islands), to Europe (see list of countries*), the United States of America, Canada, Asia, Australia, the Middle East (see list of countries*) and South America (see list of countries*).

United Kingdom

UK Standard (2 – 5 business days) – Complimentary

UK Express (1 – 2 business days) – £10

Europe

For orders to Europe above £200

Europe Standard (5 – 7 business days) – £35

For orders to Europe below £200

Europe Standard (5 – 7 business days) – £65

For orders to Europe over £500

Europe Standard (5 – 7 business days) – Complimentary

United States of America 

For orders to the USA above £200

Standard International (5 – 7 business days) – £10

Express International (3 – 5 business days) – £35

For orders to the USA below £200

Standard International (5 – 7 business days) – £65

For orders to the USA over £500

Standard International (5 – 7 business days) – Complimentary

Canada

For orders to Canada above £250

Standard International (5 – 14 business days) – £50

Express International (5 – 7 business days) – £75

For orders to Canada below £250

Standard International (5 – 14 business days) – £85

For orders to Canada over £500

Standard International (5 – 14 business days) – Complimentary

Asia

Standard International (5 – 14 business days) – £125

Australia

Standard International (5 – 14 business days) – £125

Middle East 

Standard International (5 – 14 business days) – £95

South America 

Standard International (5 – 14 business days) – £125

*Countries in Europe we ship to:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City.

*Countries in Asia we ship to:

Brunei, Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

*Countries in the Middle East we ship to:

Bahrain, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, United Arab Emirates.

*Countries in South America we ship to:

Argentina, Brazil, Chile.

FURTHER INFORMATION

Order Processing

All orders are processed from the United Kingdom during normal business hours. GRAHAM & POTT is not open on weekends and United Kingdom Public Holidays. If your order is placed during this period, please allow for additional delivery time. Please ensure your full name, address, telephone number and email address are entered correctly to avoid any unnecessary delay.

Order Modification

In the event that you wish to modify your order, please email luxury@grahamandpott.info within 1 hour of completing checkout and we will endeavour to accommodate your request. Please note that our Warehousing & Despatch Team are unable to modify or cancel orders once they have been processed at our warehouse. 

Tracking

All orders are dispatched from the United Kingdom via a tracked courier service and will require a signature upon delivery. The designated courier will not leave parcels unattended due the risk of damage or loss. Tracking Information may be received directly from the courier.

Delays

On rare occasions, delays may be experienced due to the number of orders being processed. Extended lead times for shipping are imposed by our delivery partners, including but not limited to Royal Mail, DPD, DHL, FedEx, NORSK, Aramex and UPS.

Dangerous Goods

Please note Perfumery Products are classified as Dangerous Goods and therefore necessitate additional paperwork and checks for Customs Clearance, which may lead to orders being delayed by Border Control. Should any further information be required, Customs authorities will contact GRAHAM & POTT directly. Customs Clearance may take approximately 48 hours to process.

Customs Tax & Duties

GRAHAM & POTT does not cover customs tax, duties, tariffs, VAT, handling fees and/or Customs Clearance charges that may be required by the Buyer’s Country of Residence for the importation of goods from the United Kingdom. The Buyer is responsible to clear any charges that may be due, which vary depending on the Country of Residence. In the event that customs fees and charges are refused, the order will be returned to GRAHAM & POTT and a refund will not be issued.